Phone Systems & Service

Lines Plus is our own phone service communication platform dedicated to providing stable services.

All of our phone systems offer:

Fantastic Pricing Options
Over 40 Features Included
Mobility Features
Desktop Features
Admin Portal
Easy to Manage
24/7 Support

Understanding Phone Basics

Any size business can struggle to find the right phone system to meet their changing needs! HCI is dedicated to ensuring we find the right system for you! The first step is understanding the basics of phone systems and deciding what works best for you! Check out our breakdown:

Traditional Phone Systems:

These phone systems run on a physical box (“brain”) located at the company’s office, and is connected by wires to each individual phone. These devices are dependent on the number of users and the number of outside lines required to make outbound calls. They also require multiple cards depending on the number of users and telephone lines used. Companies with multiple locations also need multiple “brain boxes”. If the company grows after the initial purchase, a Technician has to manually upgrade the hardware to add new users.

Hosted Phone Systems:

A cloud-based telephony solution or “hosted” phone system uses the internet to connect the extensions in your network. With cloud-based telephony, you would pay for the phones, as well as any training you might need, and a monthly rental fee for the hosted system. Cloud telephone systems offer a great deal of flexibility. You can scale your services up and down according to seasonal needs and fluctuations in your industry, there’s no need to worry about things like paying for maintenance over time and updates can be remotely delivered to your system without any engineers visiting your site.

Traditional Phone Systems

Pros
Cons

Requires a one-time larger payment to purchase the system and hardware.
Monthly service fees may be lower.
On-premise PBX give owners a huge degree of control.

Total cost of ownership is usually more expensive.
If your power goes out your phones will not work and you will lose customer communications.
Product features need to be updated manually or through the purchase of an upgraded or new system.
Requires hardware cards that can be costly, depending on the size of the company.
Each caller needs their own dedicated phone line.
Modifications to phone settings may require a site visit from a technician.

Hosted Phone Systems

Pros
Cons

Cost of entry, setup, and ownership is less expensive.
The system is manage on a "cloud" offsite.
If the power goes out you can continue to communicate with your customers.
Technology supports companies with multiple locations.
There are more features such as, mobile phone friendly, conference calling, and real time messaging.
Calls can be made and routed from your office phone, mobile phone, desktop computer, laptop, & IPad/tablet device.
Product features are updated automatically and on-going basis.

If your ISP experiences a service stopping disruption, or frequently drops a connection, it will disrupt the performance of your business phone service.
You never acquire full possession of the system

Phone Service

HCI specializes in providing businesses with exceptional and reliable voice and data services. Every HCI product, especially Line Plus, is backed by our full commitment to providing outstanding customer service and support and the best available network quality. We are dedicated to complete customer satisfaction!

$19.99 / month / line

Unlimited Calls
Unlimited Minutes
Voicemail
24/7 support
Voicemail to Email
Auto-Attendant
Mobile User App

$24.99 / month / line

Unlimited Calls
Unlimited Minutes
Voicemail
24/7 support
Voicemail to Email
Auto-Attendant
Mobile User App